Covid 19 Customer Update

4th November 2020


In line with Government guidance, non essential stores will  close this Thursday, 5th of November. Essential stores and takeaway food options will continue to be open.

New lockdown rules for England from November 5th 2020 (4 weeks)

  • Pubs and restaurants closed but takeaways permitted
  • Non-essential shops, leisure and entertainment venues closed
  • No households mixing indoors or in private gardens, unless in your support bubble
  • Stay home, only leave for specific reasons including education and work
  • Schools, universities and colleges remain open
  • Outdoor recreation encouraged, you can meet one person outside your household

Our top priority is to provide a safe and secure shopping environment for our shoppers and retailers. We continue to work hard with our retailers to deliver this. We have taken a number of steps and implemented additional health and safety measures to create a COVID-19 approved environment including additional hand sanitisers, queue management systems, distribution of PPE to centre staff and the installation of additional signage.

We appreciate that your shopping experience is different to the one you enjoyed pre-COVID but please work with us and help support each other and ensure everyone can go about their shopping needs safely and efficiently.

The full re-opening is scheduled for December the 2nd subject to government guidance. Not all of our retailers will be open immediately and those that are open may be operating with reduced opening hours as they build back up to “normality”. Please check the social media channels and websites of our retailers for further details.

In line with government guidance please note that face coverings are mandatory in all our shops for both staff & customers within the shopping centre.

Thank you for your co-operation.

We would like to thank our retailers and on-site teams who have worked relentlessly over the past few months in very challenging and unprecedented circumstances.
If you have any feedback or questions, please get in touch with the centre management team.

We look forward to welcoming you and your families back.